Center of Visualization Göteborg is a membership organisation managed by Business Region Göteborg and Chalmers University of Technology. Center of Visualization Göteborg is one of three national Knowledge Arenas within the network VISARD, Visualisation - Arenas for Research and Development.

Design methods for user involvement in service innovation.

The aim with this research project is to explore what happens when the professional design process and its methods are used for user involvement in early phases of service development. More specifically, what happens between the user and the company, and the company´s preparedness to include user ideas in their development when design competence is introduced.

The research project as such is a part of VINNOVA´s program ‘Service development and service innovation´. It was granted financing through the call ´Service innovation through increased customer involvement´ and is planned to run 2009-2011. The project is based at Business & Design Lab, BDL, in Gothenburg ,Sweden. BDL is a co-operation between The School of Arts and Crafts and The School of Business, Economics and Law at UniversityofGothenburg. The research project will work with one of Sweden´s oldest and most successful design consultants, and  with a large industrial company with the roots in Swedish industrial history that now increasingly involves services in their offerings.

 
This licentiate research projects spans at least three quite large, soft-edged, more or less emerging research areas: Design, Service, and User Involvement. The context of development or even innovation processes threatens to complicate the image even further. At this early stage of the study I can see that service innovations are possible outcomes, but I will talk about development processes rather than innovation processes per se.

The 25% report can be downloaded at: http://www.hgu.gu.se/item.aspx?id=17940

 

Content Responsible: Katarina Clase
Updated: 2010-08-09
Organizational affiliation
Business and Design Lab/HDK
SchoolofBusiness, Economics and Law
GothenburgUniversity
Ph.D. project — in effect a licentiate project
Project period
2009-2011
Status
Ongoing
Doctoral candidate
Katarina Wetter Edman
Supervisor
skssk
Co Supervisor
Ulla Johansson, Ph.D., Torsten and Wanja Söderberg professor of Design Management
Funded by
VINNOVA